Shipping & Returns

At Olfactology, we want you to be completely happy with your purchase, from the moment your order is placed to the moment it arrives. This page explains our delivery options, along with your rights and how our returns process works.

Shipping

Orders under £40

  • Standard delivery (2–3 working days): £2.99
  • Next working day delivery (order before 1pm): £3.99

Orders over £40

  • Standard delivery (2–3 working days): Free
  • Next working day delivery (order before 1pm): £3.99

Next working day delivery is available on orders placed before 1pm. Orders placed after 1pm, or on weekends and bank holidays, will be processed the next working day.

Returns

If you're not completely happy with your order, here's exactly where you stand.

Change of Mind Returns

If you've changed your mind, you may return your item provided that:

  • The item is completely unopened and unused
  • The original seal is fully intact — every Olfactology fragrance is sealed in its white box with a clear sticker, which must remain untouched
  • You contact us to request the return before sending the item back

Items that do not meet these conditions cannot be accepted for a change-of-mind return.

Faulty Items

If your item arrives faulty — for example, a broken or malfunctioning sprayer — please contact us within 14 days of receiving your order. We will arrange a replacement or refund once the fault has been confirmed.

This is separate from your statutory rights under the Consumer Rights Act 2015, which are not affected by this policy.

Opened or Used Items

For hygiene reasons, we are unable to accept returns on any item that has been opened or used, other than in the case of a confirmed fault as set out above.

Bespoke Orders

Bespoke orders are created specifically for you and are non-refundable, including where the item is unopened. As a made-to-order item, bespoke orders do not form part of our general stock and cannot be resold.

How to Request a Return

To request a return, please email shop@olfactology.co.uk with your order number and the reason for your return. We will confirm whether your item is eligible and provide next steps.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method [within X business days — confirm processing time].

Contact Us

If you have any questions about this policy, please email us at shop@olfactology.co.uk.